Returns + Exchanges
Need to make a return or exchange? Please see below; we're happy to help!
RETURNS + EXCHANGES: Prepaid return labels are available.
-- Products that are unwashed/unworn, tags attached and in their original packaging are eligible for a full refund or exchange within 15 days of delivery (this includes swaddles + newborn gowns). After 15 days, items are non-refundable and non-exchangeable.
-- Returns + exchanges are not available for opened swaddles + newborn gowns (this is done to ensure the integrity of our products and keep the babies that use them safe).
--For item(s) to be eligible for a return/exchange, they must have been purchased directly from www.saltwaterswaddles.com and have an order number. Item(s) purchased from a retail partner or wholesaler must be returned to the same location where the original transaction took place.
--All Items purchased with a discount code of 20% or higher is FINAL SALE (no returns, no exchanges).
-- All items bought on sale are FINAL SALE (no returns, no exchanges).
--Snagged Swaddles: we understand that we aren’t perfect! Snags happen. If the snag is a product defect, we will absolutely get you a new one! However, our products are heavily inspected and will never come with massive strips of snags. Oftentimes, those are a result of washing our fragile swaddles with Velcro closure swaddles. Please be aware when washing your new swaddles!
For returns, an $8 handling/shipping fee will be deducted from the refunded amount. This $8 charge covers shipping labels and additional shipping charges. Exchanges will not be assessed a fee. We will send you a prepaid return label via email.
For exchanges, there is no fee + a return label will be provided to you. We offer 1 free exchange per order, after that we will have to charge our $8 handling/shipping fee.
- Please note, the new item(s) will not ship until the original item has been received back. Please note, it can take 5-10 business days for the new item(s) to ship.
- When doing an exchange, we are unable to guarantee that the requested item will be fulfilled when the return item(s) has been received + processed. If the item is unavailable, you will receive a refund notification via email.
Gift exchanges: Gifts can only be exchanged for other items and cannot be refunded. Gift exchanges will be charged a $6 handling fee to cover re-packing/re-shipping your new item. Please provide the order number from your gift, as we will allow an extended exchange period for these items after verifying purchase price.
NOTE: Saltwater Swaddles reserves the right to refuse worn, washed, or damaged merchandise one received.
TO START YOUR EXCHANGE/RETURN, PLEASE EMAIL US: firstname.lastname@example.org